ClickSoftware Administrator

Lehi, Utah, United States · VT · R110943

Description

JOB SUMMARY:

Vivint’s ClickSoftware Administrators are responsible for all maintenance, performance, stability and functionality of the ClickSoftware system. ClickSoftware is at the center of scheduling and technician capacity management at Vivint, and the health of this system is critical to the success of our Field Operations team and business as a whole.

You will work with a team of ClickSoftware Admins in cooperation with the Salesforce Admin team and the Field Ops teams.

JOB RESPONSIBILITIES:

Establishes system specifications by conferring with users, analyzing workflow, access, information, and security requirements

Creates and develops end to end functional solutions within ClickSoftware

Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server software

Creation and maintenance of agents (workflow, BGO, etc)

Maintains databases used by the ClickSoftware system

Maintains ClickSoftware system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, network operating and system management; and escalating application problems to vendor/consultant

Prepares users by designing and conducting training programs and providing references and support

Troubleshoot system and server errors related to ClickSoftware

Upgrades system by conferring with vendors/consultants; developing, testing, evaluating, and installing enhancements and new software.

Updates job knowledge by participating in educational opportunities and reading professional publications

Provides moderate level of reporting and analysis regarding field service operations through Microsoft SQL

Requirements

REQUIRED SKILLS:

Proficient with MS Excel, Word, Visio, Outlook

Analytical skills such as data validation, logic, deductive reasoning, and data presentation

Excellent verbal and written communication

Extensive troubleshooting ability across various platforms

MINIMUM QUALIFICATIONS:

1+ years of experience with Software Administration/Troubleshooting

Benefits

Why Vivint:

What We Stand For:

Honesty and Integrity Come First

Do the right thing

Customer Obsession is Our Advantage

A relentless passion to serve the customer

Innovation is Essential

Today’s innovation is tomorrow’s lifeblood

We Win Together

Individuals win games: teams win championships

Exceptional is Expected

Talk is cheap: create value, not just motion

We Give Back

Helping people is core to our DNA

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